Effective Date: 10/30/2024

At Serban, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from www.s3rban.com (the “Site”), and how we safeguard your privacy.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal data that you voluntarily provide to us and certain data automatically when you use the Site.

A. Personal Data You Provide:

Order Information: When you make a purchase, we collect your name, billing and shipping addresses, email address, phone number, payment information (credit card details, etc.), and any other necessary information to process your order.

Account Information: If you create an account, we collect your username, password, and other account details.

Communication: Any information you provide when contacting us, including customer service inquiries, feedback, and responses to surveys.

B. Data We Automatically Collect:

Device Information: We collect information about the device you are using, including your IP address, browser type, time zone, and operating system.

Usage Data: We collect data on how you interact with the Site, such as which pages you visit, the time and date of your visits, and how you navigate the site.

We collect this data through cookies, log files, and web beacons (refer to Section 5 for more on cookies).

2. How We Use Your Information

We use your personal information for the following purposes:

To Fulfill Orders: We use your information to process and deliver your purchases, communicate with you about your order, and handle any returns.

Customer Support: We use your information to respond to your inquiries, assist with issues, and provide customer support.

Personalization and Marketing: We may use your data to tailor our communications and offers, send promotional materials, and recommend products that match your preferences (with your consent).

Security and Fraud Prevention: We use personal data to monitor for suspicious activity, mitigate risks, and protect our business from fraud.

Legal Compliance: We may use your data as necessary to comply with applicable laws, regulations, or legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following ways:

Service Providers: We share data with third-party companies that help us provide and deliver our services, such as payment processors, shipping providers, and IT service providers. These companies are obligated to keep your information secure and confidential.

Legal Obligations: We may disclose your personal data if required by law or if necessary to protect our rights, comply with legal proceedings, or respond to a court order.

Business Transfers: In the event that we sell, merge, or transfer part or all of our business, your personal data may be shared as part of the transaction, subject to confidentiality agreements.

4. Data Security

We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, use, or disclosure. These measures include encryption, access controls, firewalls, and regular security audits. While we strive to protect your data, no security measure is 100% foolproof, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and provide personalized services. Cookies are small files stored on your device that enable us to recognize your browser and capture certain data.

Types of Cookies We Use:

Essential Cookies: Necessary for the operation of our Site, enabling basic functions like navigation and secure access to accounts.

Performance Cookies: Collect data on how users interact with the Site, helping us improve performance and usability.

Marketing Cookies: Track your browsing habits to deliver relevant ads and promotions.

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely dispose of it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights concerning your personal data:

Access: You can request a copy of the personal data we hold about you.

Correction: You can request corrections to any inaccuracies in your personal data.

Deletion: You can request that we delete your personal data, subject to legal limitations.

Objection/Restriction: You can object to or request the restriction of certain data processing activities.

Portability: You can request that we transfer your personal data to another service provider.

To exercise any of these rights, please contact us on the form.

8. Children’s Privacy

Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will take steps to delete the information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you by updating the "Effective Date" at the top of this policy and, if applicable, via email or a prominent notice on our Site. It is your responsibility to review the policy periodically.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us on the form or at +40 727 213 524.

Serban
Street Petru Maior 8, Bucharest, Sector 1
+40 727 213 524